FAQ - Retro Pitch

Clear all your purchasing doubts

RetroPitch FAQ

Main issues ✅

What is the shipping time?

The average shipping time is 7 to 17 business days.

Is shipping free?

Yes! You get FREE shipping on all your orders.

How can I track my order?

3 to 7 days after your purchase, you will receive your first tracking code along with a photo of your order on your WhatsApp.
You will also receive all shipment updates via email and WhatsApp.

What payment methods do you accept?

Our payment method is linked to Stripe, which ensures a secure purchase 🔒

You can pay with:
Visa
Mastercard
American Express
Apple Pay

Or if you prefer, you can request payment by bank transfer from WhatsApp.

Can I exchange the size of my t-shirt?

If you need to change the size of your shirt, you can do so within 48 hours of placing your order.
If this happens to you, please send us a message via WhatsApp.
Please note that you will not be able to change the size once you have received your shirt.

How do I wash my T-shirt?

Click here to view our full guide

Other questions 🤔

What countries do you ship to?

We currently ship to:
Mexico 🇲🇽
United States 🇺🇸
Spain 🇪🇸
United Kingdom 🇬🇧
Germany 🇩🇪
Italy 🇮🇹
Netherlands 🇳🇱
France 🇫🇷
Australia 🇦🇺
Including most countries around the world.
And it’s completely free 🙂

Do you have children’s sizes?

Of course! You can check out our children’s catalog here
If you are interested in any model, you can make a request via WhatsApp.

Do you have a physical store?

We currently do not have a physical store; we handle everything online.

What should I do if my order is damaged or incomplete?

If you receive your order damaged or incomplete, please contact us immediately via our WhatsApp 🤝
We will ask for photos of your package and the product you received so that we can best assist you and resolve the issue quickly and satisfactorily.

Do the shirts reflect the original design?

Yes! These shirts are 1:1 replicas of the reference models of the corresponding era. The highest accuracy has been achieved in terms of colors, logos and the most characteristic details.

Can I change the shipping address after placing an order?

Yes. If you need to do this, please send us a message via our WhatsApp.